Refund policy

Returning a product you no longer want

You may return an ultrasound device or accessory you no longer want if:

We receive it within 10 calendar days of the delivery date recorded by FedEx. Please contact us first at tony@pocus4u.com with your order number, and we'll send return instructions.
You ship it at your own expense, by FedEx Express Saver (3-day) or faster, or an equivalent service from another carrier, and you send us the tracking number.
It's complete and undamaged, in its original packaging, with all accessories supplied. For example, the SONON 500L ships with 2 batteries, a battery charger, a power adapter and a quick start guide.
All patient data has been deleted from the device and any paired app.

A 20% restocking fee applies, because every returned unit must be inspected, cleaned and disinfected before it can be sold again.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item arrives damaged, doesn't work, or isn't what you ordered, email tony@pocus4u.com within 10 calendar days of the FedEx delivery date. Include your order number, the device serial number and a short description or photos. We'll send return instructions and arrange a replacement, repair or refund. No restocking fee applies.

Warranty

Every device comes with its manufacturer's warranty, starting on the delivery date. The warranty period for each device is listed in the Specifications on its product page, and accessory terms (batteries, chargers, power adapters) follow the manufacturer's warranty.

The warranty covers manufacturing defects under normal use. It doesn't cover: - physical damage - liquid damage beyond the device's stated water-resistance rating - improper cleaning or disinfection - unauthorized repair or modification - normal battery wear - use outside the United States

How to make a warranty claim: 1. Email tony@pocus4u.com with your order number, the device serial number and a description of the problem. We'll help troubleshoot first, because many issues can be fixed remotely. 2. If the device needs to come back, we'll issue a warranty return number in the format P4UWR_YYMMDD_serialnumber. Please ship the device within 10 calendar days of receiving that number, and write the number on the package. 3. Before shipping, delete all patient data and clean and disinfect the device according to the manufacturer's instructions. 4. We coordinate the repair or replacement with the manufacturer and keep you updated until your device is back with you.

Items that can't be returned

Consumables (such as ultrasound gel and disinfectant wipes, opened or unopened), custom or special-order items, and gift cards can't be returned. If a consumable arrives damaged or isn't what you ordered, see "Damaged, defective or incorrect items" above.

Refunds

Once we've received and inspected your return, we'll tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days, less any restocking fee. Your bank may take a few more days to post it. If you haven't seen it after 15 business days, contact us at tony@pocus4u.com.